Automated provisioning, also called self-service provisioning, is the ability to deploy an information technology or telecommunications service by using pre-deﬁned procedures that are carried out electronically without requiring human intervention.
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The term provisioning, which originated in telecommunications, is the act of acquiring a service. In a traditional setting, provisioning is a manual process that requires the assistance of several people in several roles and involves multiple steps. It could take days or even weeks to move a request from the submission phase through the actual activation of service. Automating provisioning allows customers to set up and make changes to services themselves by using a Web browser or other client interface. It can provide a more efficient and rapid response to business requests and cut service activation or service change time down to hours or even minutes.
Automated provisioning is a type of policy-based management and provisioning rights can be granted on either a permissions-based or role-based basis. Once automated provisioning has been implemented, it is up to the service provider to ensure that operational processes are being followed and governance policies are not being circumvented.