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Top seven challenges to Cloud First reveal lessons for providers

The U.S. government's "Cloud First" policy seemed like it should have been a boon for cloud providers. Set by the Office of Management and Budget in 2010, the policy required federal agencies to give first preference to

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the cloud service model for all new IT spending. But based on a recent investigation by the Government Accountability Office (GAO), compliance with the program has been tepid.

These findings are particularly interesting to cloud providers, as they provide a glimpse into the adoption barriers even where cloud adoption is mandatory. These potential customers don't need to be sold on the benefits of using the cloud, and yet its traction still lags. 

The report's findings, which analyzed seven federal agencies' plans and progress toward the mandate's deadlines, question the basis of the Cloud First policy. The agencies reportedly made some progress, but overall, they lacked precise cost estimates and solid plans for retiring legacy systems meant to be replaced with more cost-effective, cloud-based delivery models. Addressing these two shortcomings is critical to realizing the benefits of the Cloud First policy, according to the GAO.

Even organizations mandated to adopt the cloud need help demonstrating the business case for cloud.

Several hurdles stand in the way to full, successful implementations of Cloud First. Although each of the seven agencies examined had a unique experience, the GAO study identified seven common challenges they all faced:

  1. Meeting federal security requirements
  2. Obtaining guidance
  3. Acquiring knowledge and expertise
  4. Certifying and accrediting vendors
  5. Ensuring data portability and interoperability
  6. Overcoming cultural barriers
  7. Procuring services on a consumption, or on-demand, basis

Most of these challenges are rather common in enterprise cloud adoption, and cloud providers have worked to address them. Federal agencies, however, face other mandates, such as IPv6 adoption. Cloud providers must help these customers develop clear roadmaps and testing environments to meet the requirements of all these initiatives.

Even with Cloud First, business case must be defined

Meanwhile, the Department of Defense (DoD) released its cloud strategy the same time that the GAO released its report in July. Although the strategy reiterates the DoD's commitment to cloud, it identified a phased roadmap for adoption: foster adoption of cloud computing, optimize data centers, establish DoD enterprise cloud infrastructures, deliver cloud services. The roadmap adopts a cautious perspective on adoption and focuses on realistic, yet optimal execution. The strategy document appoints the Defense Information Systems Agency as the cloud broker for the DoD.

Both reports -- the GAO's Cloud First investigation and the DoD's strategy document -- indicate that even organizations mandated to adopt the cloud need help demonstrating the business case for cloud. While the benefits of cloud are understood at a high level, they become nebulous if customers adopt it without a clear business case defined up front. The fallout: Organizations perceive cloud services as a paragon of unmet promises.

More on Cloud First and government cloud computing

Survey: Federal IT pros dissatisfied with Cloud First policy

Salesforce.com creates cloud network for governments

Cloud computing will become the U.K. government's 'common infrastructure,' says cabinet official

To avoid this backlash, cloud providers should help government agencies define practical, realistic goals and guide them toward effective execution of the Cloud First policy. The success of these customers is important to the continued pursuit and adoption of cloud-based service delivery across the enterprise market as well.

The GAO study and the DoD cloud strategy document both indicate that cloud providers cannot rely exclusively on federal mandates to drive adoption within agencies. The value of cloud still has to be demonstrated, which again underscores the need to clearly define goals, key performance indicators and what constitutes a successful execution. The GAO's recommendations are very clear here: To ensure the success of agencies' Cloud First implementations, they should direct their respective chief information officers to "establish estimated costs, performance goals and plans to retire associated legacy systems" for cloud services.

Cloud providers must also understand the full context of IT transformation within federal agencies, which face more initiatives than just Cloud First. The OMB has also mandated IPv6 adoption, and even if support for IPv6 is not explicitly required during cloud planning discussions, providers should advise agencies about the importance of aligning their cloud and IPv6 roadmaps. The federal agencies that are most advanced in their cloud and/or IPv6 plans have failed to find many IPv6-ready cloud providers in whose environments they can run pilots or tests. It is to a cloud provider's benefit to help these agencies develop, prepare and execute comprehensive strategies that address other mandates beyond -- but correlated with -- cloud adoption.

About the author: Ciprian Popoviciu, Ph.D., is the president and CEO of Nephos6, a cloud and IPv6 consulting services company with experience in developing strategy, planning and implementation of cloud deployments and IPv6 transitions. An industry-recognized expert in IPv6, Popoviciu has co-authored two books, Deploying IPv6 Networks and Global IPv6 Strategies, in addition to writing multiple RFCs and patents. Visit nephos6.com for more information, or follow him on Twitter @zamolxesv6.

This was first published in August 2012

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